We are on the verge of facing a new era of industrial revolution 4.0. Thanks to quantum computing, 3D printing, artificial intelligence, robotics and the Internet of Things making it possible...
Customer expectations when it comes to customer service are getting higher every year, in fact, Microsoft reports that 54% of consumers report expecting exceptional customer service. This means that...
Big data has had a profound impact on the field of law. Some of the changes data has created have been overwhelmingly positive. However, Caryn Devins and two...
Many seasoned marketers still remember using the Siebel CRM before the turn of the century. CRM tools have been around for a long time, but many marketers still...
As a child, I always used to dream about a personal electronic assistant which could keep up the conversation, wake me up, and remind me of everyday tasks....
Multinational companies have been investing more heavily in marketing analytics over the past few years. According to McKinsey, they have discovered that big data gives them a tremendous...
The cybersecurity industry is facing a terrifying shortage. According to data from ISC, the global deficit of digital security professionals is 2.9 million. Sadly, this shortage is growing...
Cloud computing skills are in high demand right now. However, on the down-side, statistics have shown that there is a shortage of cybersecurity professionals. Today, 40 percent of businesses...
Biometric authentication is the latest, shiniest toy for large tech companies, especially among manufacturers of smartphones. Technology like fingerprint sensors, iris scans, facial image recognition and voice recognition...
The first real VOIP service, VocalTec, reached the market back in 1995. The market has changed remarkably since then. There are many VOIP changes that can be traced...